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Prerequisites

Delegates are required to meet the following prerequisites:

• A working knowledge of LANs, WANs, and IP switching and routing
• Basic internetworking skills taught in the Interconnecting Cisco Network Devices (ICND) course, or its equivalent
• Knowledge of traditional public switched telephone network (PSTN) operations and voice fundamentals

Who should attend?

• Channel Partner
• Reseller
• Customer

What you will learn

After completing this course, the student should be able to:

• Describe the features, positioning strategies, and deployment models of Cisco Unified CallManager Express and contrast traditional telephony and VoIP
• Describe the features and functionality of Cisco Unified CallManager Express and configure Cisco Unified CallManager Express to support IP phones.
• Configure analogue voice interfaces, digital voice interfaces, and dial peers to set up VoIP communications
• Configure additional Cisco Unified CallManager Express features including GUI features, phone features, TAPI, and network management
• Install and upgrade Cisco Unity Express, configure Cisco Unity Express Auto Attendant, users, groups, and voice mail, and troubleshoot Cisco Unity Express
• Understand some of the commonly encountered design issues for deploying Cisco Unified Call Manager Express and Cisco Unity Express

Course content

Module 1

• Cisco Unified CallManager Express Fundamentals

Module 2

• Cisco Unified CallManager Express Configuration

Module 3

• PSTN Interfaces and Voice Dial Peers Configuration

Module 4

• Configuration of Additional Cisco Unified CallManager Express Features

Module 5

• Cisco Unity Express Auto Attendant and Voice Mail Configuration

Module 6

• Cisco Unified CallManager Express and Cisco Unity Express Network Design