Catalogue > Courses

Prerequisites

Delegates are required to meet the following prerequisites:

• Cisco Certified Network Associate (CCNA)
• Implementing Cisco QoS (QoS)
• Implementing Cisco Voice Gateways and Gatekeepers (GWGK)
• Cisco IP Telephony Part 1 and 2 (CIPT1 & CIPT2)

Who should attend?

This course is intended for Systems Engineers, Field Engineers and anyone attempting IP Telephony certification that includes IP Telephony Troubleshooting. It is highly recommended that delegates attend CIPT Part 1 and 2 prior to taking this class.

What you will learn

This five-day course equips network professionals with the knowledge and skills required to troubleshoot Cisco Unified Communications Systems and solutions in differing deployments. TUC teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level and for components such as Cisco Unified CallManager, Cisco Unity, videoconferencing, and infrastructure.
60 -70% of this course will be lab based.

The TUC course replaces the IPTT v4.0. The main differences are:

• System level triage and troubleshooting
• Troubleshooting Unified Communications components/products integration
• Troubleshooting video, conferencing, and presence applications
• Additional Troubleshooting Resources and Tools

Course content

Methodology and Tools for Troubleshooting Cisco Unified Communications Systems

• Introducing Cisco Unified Communications Systems Troubleshooting
• Understanding Troubleshooting Methodology in Cisco Unified Communications Systems
• Gathering Information for Troubleshooting

Troubleshoot Cisco Unified CallManager-Related Issues

• Troubleshooting Common Endpoint Registration Issues
• Troubleshooting Cisco Unified CallManager Availability Issues
• Troubleshooting Cisco Unified CallManager Security Issues
• Troubleshooting Database Replication Issues
• Troubleshooting LDAP Replication Issues
• Troubleshooting Common Gateway Registration Issues

Troubleshoot Call Setup Issues

• Introducing Call Setup Issues and Causes
• Troubleshooting On-Premises Single-Site Calling Issues
• Troubleshooting Offsite Call Issues
• Troubleshooting Intercluster Dial Plan Issues
• Troubleshooting Gatekeepers in a Cisco Unified Communications System

Troubleshoot Voice and Video Quality Issues

• Defining Common Voice and Video Quality Issues
• Troubleshooting Voice over IP Quality Problems
• Troubleshooting Echo
• Troubleshooting Quality Problems of Cisco Unified Video Advantage

Application Integration and Media Resource Issues

• Troubleshooting Common Cisco Unity Integration Issues
• Troubleshooting CTI Issues
• Troubleshooting Media Resources